Client Operations Manager (Legal-Medical)

TL;DR

Client Operations Manager (Legal-Medical): Managing end-to-end case coordination and operational workflows for a legal-medical services company with an accent on high-volume queue management and financial accuracy. Focus on building robust processes, ensuring seamless communication between law firms and medical experts, and maintaining 100% CRM hygiene.

Location: Must be based in LATAM, the Philippines, or South Africa and available to work 9:00 AM – 5:00 PM ET (100% overlap required).

Compensation: $2,500 - $3,500 USD/month

Company

A founder-led, tech-enabled legal-medical services company connecting top global talent with high-growth US and EU startups.

What you will do

• Own end-to-end case coordination for a high-volume, multi-channel queue.
• Manage invoicing, billing, and financial coordination for high-stakes transactions.
• Build and maintain SOPs, trackers, and checklists to optimize operational efficiency.
• Act as the primary operational link between law firms, insurance carriers, and medical experts.
• Ensure zero-defect accuracy in all case-related documentation and financial reporting.

Requirements

• 4+ years of experience in end-to-end case or account management within a B2B environment.
• C1+ English proficiency (near-native mastery) for professional communication.
• Availability to work 9:00 AM – 5:00 PM ET with 100% overlap.
• Proven track record of managing money-adjacent workflows like invoicing or billing.
• Proficiency in Excel, Outlook, and CRM or case-management systems.
• Experience building or repairing operational processes from scratch.

Nice to have

• Domain exposure to medicolegal, legal services, or insurance claims.
• Experience in an early-stage startup or founder-led business.
• Ability to rapidly learn bespoke internal tools.

Culture & Benefits

• Fully remote work environment.
• HMO coverage for Philippines-based talent after 3 months.
• Direct mentorship from international industry experts.
• Access to ongoing learning and professional development resources.
• Global networking opportunities with professionals worldwide.

Hiring process

• Application, screening, and skills assessment.
• Topgrading interview followed by a client interview.
• Final job offer and client onboarding.