Customer Operations Associate (Medtech)

TL;DR

Customer Operations Associate (Medtech): Enabling Medicare insurance agents and business leaders to enroll beneficiaries on the best plans with an accent on carrier onboarding operations and troubleshooting. Focus on coordinating complex workflows between agents and insurance carriers while maintaining high-touch customer experiences.

Location: Hybrid position based in Denver, CO. Candidates must be able to attend in-person meetings 5 days per week during onboarding.

Salary: $65,000 - $75,000 USD

Company

Building healthcare technology to simplify Medicare plan changes for seniors and empowering independent advisors with AI-driven tools and a leading CRM.

What you will do

• Provide high-tier support to insurance agents via email, 1-on-1 calls, and video walkthroughs.
• Manage carrier contracting request queues to enable efficient agent onboarding.
• Coordinate complex workflows between agents and insurance carriers to ensure accuracy and timeliness.
• Act as the first point of escalation for operational issues coming from tier-1 support teams.
• Identify and recommend improvements to streamline workflows and enhance team efficiency.

Requirements

• 1-3 years of experience in customer-facing support, operations, or onboarding.
• Fluent written and verbal Spanish.
• Must be based in the US; international remote work is not accommodated.
• Proven ability to meet and exceed SLAs in a fast-paced environment.
• Extreme attention to detail and strong communication skills.

Nice to have

• Experience within Medicare, the insurance industry, or carrier contracting.
• Familiarity with support ticketing tools such as Intercom, Zendesk, Dialpad, Slack, or Zoom.
• Background in supporting small business owners or independent agents.

Culture & Benefits

• Equity compensation and comprehensive healthcare including dental and vision.
• 401k, paid time off, and paid parental leave.
• Monthly remote work stipend to cover home-office needs.
• Two-week sabbatical after five years of employment.
• Well-being perks through SpringHealth, OneMedical, PerkSpot, and SoFi.