Client Support Specialist (B2B)

TL;DR

Client Support Specialist (B2B): Managing high-volume business client inquiries and order operations for a meal solutions provider with an accent on accuracy, responsiveness, and complex issue resolution. Focus on processing orders via Shopify, maintaining account health in HubSpot, and collaborating with logistics teams to ensure seamless service delivery.

Location: Must be based in Argentina, Brazil, Chile, Colombia, Kenya, Mexico, or Venezuela

Company

A fast-growing provider of ready-to-heat meal solutions for corporate, healthcare, and educational institutions.

What you will do

• Manage inbound support tickets, emails, and live chat inquiries for business clients.
• Process order entries, modifications, remakes, and credit requests using Shopify.
• Investigate and resolve delivery issues, missing items, or operational service failures.
• Partner with Logistics and Fulfillment teams to ensure timely order resolution.
• Maintain accurate customer records and account preferences in CRM systems.
• Identify operational trends and recommend process improvements to internal workflows.

Requirements

• 3+ years of experience in customer support or client-facing roles.
• Live chat support experience is required.
• Strong written and verbal English communication skills are mandatory.
• Experience managing high-volume support inboxes with high attention to detail.
• Proficiency with Google Workspace, Slack, and Microsoft Office.
• Ability to work independently in a remote environment.

Nice to have

• Experience supporting B2B, Enterprise, or institutional clients.
• Background in Food, Logistics, or E-commerce industries.
• Familiarity with HubSpot, Shopify, Zendesk, or Gorgias.
• Experience managing a portfolio of customer accounts.

Culture & Benefits

• Full-time remote position (40 hours per week).
• Opportunity to work with a fast-growing company in the food-tech space.
• Collaborative environment working across logistics and operations teams.
• Focus on operational excellence and professional service standards.