Customer Success Manager (Healthcare)

TL;DR

Customer Success Manager (Healthcare): Managing and providing world-class partnerships to physician group clients with an accent on optimizing the use and value of EHR solutions. Focus on driving engagement at the C-level, managing complex relationships, and ensuring retention and expansion outcomes.

Location: Must be based in the USA. Travel to office locations (Mississauga/Salt Lake City) for events and 30-50% travel to client sites required.

Salary: $95,000 - $106,000 per year + bonus + benefits.

Company

A leading health tech company serving over 30,000 provider organizations with a focus on long-term and post-acute care data.

What you will do

• Build and expand client relationships across all levels, including C-Suite.
• Develop joint customer success plans to align on goals, metrics, and adoption strategies.
• Facilitate Executive Business Reviews to drive alignment on desired outcomes.
• Collaborate with Account Executives to identify and uncover sales expansion opportunities.
• Act as a point of escalation to manage customer expectations and develop turnaround strategies for at-risk accounts.
• Mentor new team members and lead strategic Customer Success initiatives.

Requirements

• Must be based in the USA.
• Experience in a customer-facing role within a SaaS or tech company.
• Experience in Healthcare Sales, Account Management, or Customer Success Management.
• Proven track record of sustaining and growing complex relationships.
• Proficiency in data analysis and interpreting results.
• Experience using CRM tools such as Salesforce or Gainsight.

Culture & Benefits

• Comprehensive benefits starting from Day 1.
• Retirement plan matching and wellness support programs.
• Flexible Paid Time Off.
• Parental and caregiver leaves with fertility and adoption support.
• Continuous development support program and employee assistance.