Customer Support Manager

TL;DR

Customer Support Manager: Leading and scaling the customer experience team to optimize support processes and ensure high-quality user interactions with an accent on team development, performance measurement, and cross-functional collaboration. Focus on streamlining support workflows, managing multichannel operations, and acting as the voice of the customer to drive platform improvements.

Location: Must be based in the U.S.

Salary: $70,000–$110,000/year + bonus + equity + benefits

Company

hirify.global is a fast-growing, mission-driven startup modernizing the animal health industry with a suite of procurement and practice management platforms.

What you will do

• Manage, train, and onboard a team of support associates to ensure high performance.
• Develop and optimize CX processes to streamline workflows and improve user experience.
• Act as the voice of CX, representing customer needs during cross-functional planning.
• Interview and scale the support team to meet organizational growth.
• Collaborate with engineering and corporate teams to provide feedback on feature requests and tool enhancements.
• Maintain and promote company best practices and standards for support.

Requirements

• Must be based in the U.S.
• 3+ years of experience in customer experience.
• 1+ years of management experience.
• Experience with Intercom or similar ticketing systems.
• Proficiency in multichannel support operations (chat, email, phone).
• No work visa sponsorship available.

Culture & Benefits

• Comprehensive benefits package including bonus and equity.
• Opportunity to work in a fast-paced, mission-driven startup environment.
• Collaborative team culture focused on professional growth and customer success.
• Commitment to diversity, inclusion, and equal opportunity.