Senior Associate (Customer Strategy)

TL;DR

Senior Associate (Customer Strategy): Driving customer retention and growth for an AI-native local business system with an accent on data product development and AI integration. Focus on uncovering root causes of churn, building automated AI workflows, and optimizing the customer experience.

Location: Must be based in the US or Canada

Salary: $160,000 - $200,000 USD per year

Company

Owner is an AI-native system designed to help local business owners, starting with restaurants, manage their operations and grow their sales through agentic tools.

What you will do

• Drive customer retention by uncovering root causes of churn and implementing actionable interventions across teams.
• Increase customer sales by providing feedback that shapes the product roadmap and optimizing front-line processes.
• Design and ship data products, tools, and automated AI workflows for Customer Success and Support.
• Improve analytics and AI integration strategy to enable data-driven decision-making without waiting for manual analysis.
• Lead ad hoc strategic projects to address emerging business priorities as they arise.

Requirements

• 4+ years of experience in analytics, strategy, or business operations.
• Strong numerical skills; a technical background or education is strongly preferred.
• Proven track record of building dashboards, tools, and scalable processes.
• Experience with SaaS, marketplaces, or high-growth startups.
• Must be based in the US or Canada.

Nice to have

• Proficiency in SQL and Python.
• Experience within the restaurant industry.

Culture & Benefits

• Remote-first workplace.
• Comprehensive health coverage.
• Unlimited PTO.
• Generous pre-IPO equity package.

Hiring process

• Recruiter phone screen.
• Hiring manager video interview.
• Independent technical case study.
• Case study presentation to the Business Operations team.
• Final executive interviews with C-suite leadership.