Vice President, Delivery Operations

TL;DR

Vice President, Delivery Operations: Own delivery operations for a scaling US organization built on VDC, BIM, and digital twins, with an accent on people development, operational structures, and delivery consistency. Focus on building metrics for delivery quality and client satisfaction, creating a manager development program, and leading cross-functional operational improvement initiatives that result in measurable process change.

Location: Hybrid in Chicago, IL. US work authorization is required.

Salary: $220,000 per year + performance bonuses

Company

hirify.global delivers high-quality digital technology outcomes across the design, construction, and operations of buildings and infrastructure.

What you will do

• Assess US team operational health (structure, delivery consistency, organizational consistency, and capacity planning) and present a prioritized improvement roadmap to the COO within the first three months.
• Enhance the delivery metrics framework to track delivery quality, team health, and client satisfaction, with quarterly targets and reviews by end of year one.
• Establish a manager development program within 18 months, including coaching cadence, a shared leadership playbook, and documented measurable growth.
• Partner with Business Development and Growth Directors to strengthen operating-partner relationships and define a resource planning model that maps delivery capacity to pipeline with forward visibility.
• Lead at least two cross-functional operational improvement initiatives within the first year, driving documented process changes adopted across studios with measurable impact.
• Report directly to the COO and build the people development, structures, and culture that enable consistently high-level studio delivery.

Requirements

• US work authorization is required.
• Experience leading delivery operations and scaling teams with a focus on operational processes and organizational consistency.
• Proven ability to develop leaders through coaching and structured manager development programs.
• Track record of improving delivery quality and client satisfaction using metrics and quarterly performance cadences.
• Ability to lead cross-functional initiatives that result in measurable process change adopted across multiple teams.

Culture & Benefits

• Hybrid role with openness to candidates in Chicago, IL.
• Health insurance with multiple plan options; company covers 70–95% of premiums for employees and 65% for dependents (plan-dependent).
• Dental and vision insurance; company covers up to 75% for employees and up to 50% for dependents (plan-dependent).
• Open and flexible time off, paid holidays, and home office setup costs.
• 401(k) plan fully vested immediately.

Hiring process

• Interview process includes evaluation of leadership fit, operational approach, and ability to drive measurable improvements.
• Discussion of how the first 3–18 months objectives would be executed in the US delivery organization.