Fulfillment Resolution Analyst

TL;DR

Fulfillment Resolution Analyst: Managing data accuracy and resolving enrollment issues within cloud-based benefits administration systems with an accent on root cause analysis and carrier communication. Focus on ensuring HIPAA compliance, maintaining high data integrity, and meeting demanding deadlines in a fast-paced environment.

Location: Must be based in the United States

Salary: $20–$23 per hour

Company

A people-focused organization providing comprehensive insurance and benefits solutions to over 100,000 employers.

What you will do

• Correct plan-level and member enrollment data mismatches in benefits administration systems.
• Research and resolve root cause issues identified by the Tier 1 support team.
• Coordinate with insurance carriers regarding eligibility, exceptions, and retroactive requests.
• Maintain accurate documentation according to established workflows and protocols.
• Provide guidance and feedback to business stakeholders based on audit findings.
• Ensure strict adherence to HIPAA standards regarding the security of confidential consumer information.

Requirements

• Minimum 2 years of cumulative professional experience.
• Proficiency in D365 and Excel.
• Strong attention to detail and ability to maintain high levels of accuracy.
• Ability to manage multiple assignments and meet demanding deadlines.
• Must be based in the United States to comply with operational and regulatory requirements.
• Excellent communication and interpersonal skills.

Nice to have

• Current life and health insurance license.

Culture & Benefits

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings programs and financial benefits.
• Paid time off and overtime pay for non-exempt employees.
• Robust learning and development programs.
• Inclusive culture that celebrates diversity and equity.