Client Operations Supervisor (Healthcare)

TL;DR

Client Operations Supervisor (Healthcare): Managing daily operations for assigned accounts and overseeing Release of Information Specialists with an accent on productivity, quality assurance, and HIPAA compliance. Focus on training staff, meeting facility revenue goals, and coordinating workflows across onsite and remote sites.

Location: Must be based in the USA (Arlington, TX or Naperville, IL) with travel required.

Salary: $21–$25 per hour.

Company

hirify.global is a healthcare technology company specializing in release of information services and medical record management.

What you will do

• Manage day-to-day operations and answer inquiries from clients and staff.
• Monitor productivity and quality to ensure high customer service satisfaction.
• Assist in training, interviewing, hiring, and evaluating ROIS staff.
• Ensure facility revenue goals are met consistently.
• Distribute workflow and manage scheduling for onsite personnel.
• Perform quality reviews and site evaluations as required by clients.

Requirements

• High School Diploma or GED required.
• Valid driver’s license and ability to travel.
• Knowledge of HIPAA privacy standards required.
• RHIT certification or ability to pass ROI certification within 90 days.
• Experience with medical records or healthcare preferred.
• Strong communication skills for interacting with clients and management.

Culture & Benefits

• Opportunity to work in a critical healthcare operations role.
• Professional development through certification support.
• Collaborative environment focused on operational excellence.