General Manager

TL;DR

General Manager: Leading daily operations and driving sales growth at a self-storage facility with an accent on customer experience, team mentorship, and facility maintenance. Focus on managing store performance, ensuring operational compliance, and building long-term customer relationships.

Location: Must be based in Pennsauken, NJ, USA

Salary: $19.28 - $23.62 per hour plus monthly performance-based bonus.

Company

A nationwide self-storage management company with over 200 locations, part of The Inland Real Estate Group of Companies.

What you will do

• Oversee daily store operations, including opening, closing, and facility security.
• Drive sales performance through rentals, protection plans, and merchandise.
• Coach, train, and mentor the Assistant General Manager and store staff.
• Resolve customer escalations and maintain high-touch service standards.
• Manage property maintenance, including cleaning, inspections, and minor repairs.
• Partner with regional leadership on auction processes and unit preparation.

Requirements

• High School Diploma or equivalent required.
• Valid driver’s license and reliable transportation required for daily work tasks.
• Ability to lift 30+ lbs and perform physical facility maintenance.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Must be able to work onsite in Pennsauken, NJ.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance (PPO).
• 401(k) plan with company match.
• Generous paid time off including vacation, sick leave, and paid holidays.
• Tuition reimbursement opportunities.
• Company-paid life, short-term, and long-term disability insurance.
• Paid parental leave and a focus on work-life balance.