Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Managing and growing high-value enterprise accounts for a leading AI video platform with an accent on driving retention and maximizing customer ROI. Focus on implementing AI video workflows, conducting strategic business reviews, and leading commercial renewal processes.

Location: Hybrid: New York City (Nomad District) or Austin, Texas

Compensation: $140,000 - $160,000 OTE

Company

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100.

What you will do

• Build and nurture relationships with key stakeholders to drive retention and growth.
• Conduct discovery to understand business objectives and uncover new AI video use cases.
• Act as a subject matter expert in implementing AI video content into enterprise workflows.
• Lead Quarterly Business Reviews (QBRs) with senior stakeholders to communicate ROI.
• Own commercial conversations and the entire renewal process.
• Collaborate with sales, product, and support teams to ensure seamless onboarding.

Requirements

• Customer-facing experience in CSM, Client Service, or Account Management, ideally in B2B SaaS.
• Proven track record in managing enterprise account risk, forecasting, and growth.
• Ability to engage in business and technical conversations with the C-suite.
• Experience using sales methodology frameworks, preferably MEDDPICC.
• Must be based in New York City or Austin, Texas.

Culture & Benefits

• Competitive salary and stock options in a fast-growing Series E startup.
• Comprehensive benefits: 100% Medical, Dental, and Vision coverage.
• 401k plan with company match.
• Generous time off: 25 days annual leave plus public and sick leave.
• Paid parental leave and a fun culture with regular socials.
• Brand new computer and monitor provided.