Senior Operational Solutions Lead (AI)

TL;DR

Senior Operational Solutions Lead (AI): Scaling business operations through continuous improvement, AI-enabled solutions, and end-to-end supply chain thinking with an accent on efficiency, cost optimization, and operational leverage. Focus on redesigning systemic processes, implementing human-agent workflows, and driving cross-functional change to improve growth and margin.

Location: Hybrid (3 Days in Office), London, United Kingdom

Company

A coaching platform dedicated to making professional coaching accessible to everyone to increase productivity and happiness at work.

What you will do

• Redefine the team vision, operating model, and success metrics aligned with growth and impact.
• Lead cross-functional initiatives to streamline workflows across Sales, supply, delivery, and support functions.
• Champion AI, automation, and digital agents to increase capacity and improve decision-making.
• Operationalize new products and features from launch to adoption and optimization.
• Lead and develop a high-performing team with clear priorities and OKRs.
• Track performance, risks, and financial benefits across all operational initiatives.

Requirements

• 7+ years in operational leadership, transformation, or complex programme delivery.
• Must be based in London for hybrid work (3 days in office).
• Proven track record of driving cross-functional change with measurable impact.
• Experience using AI, automation, or technology to improve operations.
• Strong senior stakeholder influence and excellent communication skills.
• Commercially minded approach linking improvements to efficiency, margin, and growth.

Nice to have

• Experience in supply chain or end-to-end operations.

Culture & Benefits

• Access to a world-class personal and professional coach.
• Coaching benefits extended to friends and family.
• Dedicated charity days to support personal causes and a professional learning budget.
• Weekly Wellbeing Hour reserved for reflection and reset.
• Inclusive, collaborative environment with regional benefits tailored to location.