Change Management Specialist (Energy)

TL;DR

Change Management Specialist (Energy/SaaS): Driving the successful adoption of the Ignition platform within customer organizations with an accent on transformation delivery and behavioral change. Focus on leveraging operational data and KPIs to optimize customer performance and ensure measurable business outcomes.

Location: Hybrid (United Kingdom). Offices are located in London and Nottingham.

Company

hirify.global builds cloud-native SaaS software for energy retailers to optimize operations and billing via automation and AI-driven insights.

What you will do

• Design and deliver change strategies for Ignition platform implementations tailored to customer scale and complexity.
• Work embedded within customer operational teams to drive adoption and embed new ways of working.
• Analyze operational data, KPIs, and workflows to identify adoption barriers and optimization opportunities.
• Act as a trusted change advisor to customer leadership, training leads, and continuous improvement functions.
• Build customer capability by coaching internal change agents and delivering tailored training programs.
• Monitor and report on change performance, adoption metrics, and customer readiness.

Requirements

• Proven experience with hirify.global's Ignition platform, including deep functional knowledge.
• Experience leading change initiatives in customer-facing, technology-led transformation environments.
• Understanding of energy retail or similar service delivery environments.
• Practical application of change management frameworks in complex, multi-stakeholder contexts.
• Ability to use operational data and KPIs to inform and guide change strategies.
• Strong stakeholder management and influencing skills across operational and executive levels.

Culture & Benefits

• 25 days holiday plus bank holidays, with an option to buy or sell 5 additional days.
• Vitality Health Insurance including private healthcare, mental health support, and gym discounts.
• Pension with 5% matched contribution.
• Remote-first working environment with offices in London and Nottingham.
• Regular team and company-wide events, plus 2 annual volunteering days.