Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of OEM and EMS accounts across North America with an accent on onboarding, adoption, and revenue retention. Focus on driving net revenue retention through expansion and translating customer feedback into product insights.

Location: Remote from Texas or Hybrid in Austin, TX

Salary: $83,300 – $170,300 (depending on tier)

Company

hirify.global is an AI-powered software platform that optimizes and connects the global electronics supply chain.

What you will do

• Own a portfolio of mid-size and enterprise accounts end-to-end, covering onboarding, adoption, QBRs, and renewals.
• Lead interactive onboarding sessions, workshops, and trainings to accelerate time-to-value for customers.
• Drive net revenue retention through strategic upsell, cross-sell, and contract expansion.
• Monitor customer health and engagement data to identify and mitigate churn risks early.
• Synthesize customer feedback into actionable insights for product and engineering teams.
• Leverage AI tools and automation to optimize account management workflows.

Requirements

• Must be based in Texas (Remote or Hybrid in Austin).
• Experience in Customer Success or Account Management within B2B SaaS, specifically owning retention and expansion targets.
• Proven ability to conduct customer onboarding workshops and training sessions.
• Strong commercial instinct for spotting growth opportunities and leading renewal negotiations.
• Analytical and data-driven approach to portfolio prioritization.
• English: Fluency (C1+) required.

Nice to have

• Experience or genuine interest in electronics, manufacturing, or hardware supply chains.
• Fluency in Spanish or French.

Culture & Benefits

• Attractive virtual stock option packages for all full-time employees.
• Flexible working environment with a remote-first culture and work-life integration.
• Open professional development budget for education and trainings.
• Company contributions toward childcare costs for parents.
• Culture based on psychological safety, honest feedback, and employee wellbeing.