Customer Success Manager

TL;DR

Customer Success Manager (Sales/Retention): Leading corporate account strategy and relationship management for a veterinary procurement platform with an accent on driving customer value and product adoption. Focus on building executive relationships, crafting strategic roadmaps, and establishing effective feedback loops to influence product development.

Location: Must be based in the USA

Salary: $80,000–$150,000/year + bonus + equity

hirify.global is a fast-growing, mission-driven startup modernizing the animal health industry through a suite of procurement and practice management software.

What you will do

• Design and execute the corporate accounts strategy to drive growth and platform adoption.
• Serve as the primary strategic partner for key stakeholders within large veterinary hospital groups.
• Conduct comprehensive business reviews to demonstrate value and align platform goals with customer needs.
• Gather and synthesize product feedback to inform the long-term company roadmap.
• Develop and nurture relationships with non-contracted consolidators to expand market presence.
• Create and manage account roadmaps to ensure long-term success and retention.

Requirements

• Must be based in the USA
• 4+ years of experience in account management
• Bachelor’s degree
• Strong analytical, verbal, and written communication skills
• Proven ability to develop and maintain executive-level relationships
• Must be authorized to work in the US (no visa sponsorship available)

Culture & Benefits

• 100% remote work environment with home office setup provided
• Comprehensive medical, dental, and vision insurance
• Automatic 401k contribution
• Equity participation
• Open vacation policy and bi-annual company retreats