Benefit Operations Manager (Fintech)

TL;DR

Benefit Operations Manager (Fintech): Leading and optimizing the BenOps team to ensure seamless delivery of insurance and retirement benefits with an accent on process automation and provider relationship management. Focus on redesigning operational workflows, resolving complex escalations, and partnering with product teams to scale the benefits platform.

Location: Hybrid (2 days on-site per week) in Dublin or London

Company

hirify.global is a fintech company reimagining insurance and retirement benefits for the modern workforce through its integrated platform and embedded solutions.

What you will do

• Lead and manage a team of four BenOps specialists, overseeing performance and workload distribution.
• Own error and issue management, resolving escalated customer queries and provider errors.
• Drive process improvement and automation by mapping workflows and partnering with product and engineering teams.
• Oversee new business administration and policy event administration including joiners, leavers, and amendments.
• Act as the first line of investigation for support queries via Intercom, Slack, and Asana.
• Lead strategic projects to accelerate BenOps capability and improve compliance.

Requirements

• Minimum APA qualification in Pension, Health and Life insurance (QFA status preferred).
• Proven experience leading and managing a team.
• Background in a broker, insurance provider, pension provider, or fintech handling complex benefit products.
• Experience managing multiple complex workstreams and improving processes in fast-paced environments.
• Must be based in or able to work hybridly in Dublin or London.

Nice to have

• Experience in high-growth fintech startups.
• Familiarity with AI tools for operational efficiency.

Culture & Benefits

• High visibility with the COO and leadership team.
• Growth-stage fintech environment with a culture of ownership and high standards.
• Potential for the 12-month fixed-term contract to convert to a permanent position.
• Focus on integrity, deep care for customers, and continuous improvement.