Strategic Customer Success Manager (AI)

TL;DR

Strategic Customer Success Manager (AI): Managing and growing Spanish enterprise accounts in Europe by driving product adoption and value realization with an accent on client relationship building and strategic onboarding. Focus on maximizing ROI for C-suite stakeholders, reducing churn, and identifying growth opportunities within a high-growth B2B SaaS environment.

Location: Must be based in Europe (Remote/Hybrid)

Salary: Competitive salary + stock options

Company

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100.

What you will do

• Manage and grow a book of business focusing on Spanish accounts in Europe.
• Educate clients on AI video content creation and ensure a cohesive onboarding experience.
• Engage in business and technical conversations with stakeholders, including the C-suite.
• Drive client retention and identify growth opportunities to ensure long-term ROI.
• Coordinate regular client health check-ins and lead strategic outcomes.
• Perform light video editing using the Synthesia platform.

Requirements

• Experience in Customer Success Management, Account Management, or Technical Account Management, ideally in B2B SaaS.
• Proven track record in managing risk, forecasting, and KPIs.
• Fluency in both Spanish and English is required.
• Must be based in Europe.
• Ability to build trusted advisor relationships with enterprise clients.

Culture & Benefits

• Hybrid work setting with home office setup.
• Competitive salary and stock options in a Series E startup.
• Paid parental leave (16 weeks for primary, 5 weeks for secondary caregivers).
• 25 days annual leave plus public holidays.
• Private Medical Insurance, including mental health, dental, and vision.
• Pension contribution, salary sacrifice, and a generous referral scheme.