Staff Product Manager (Conversations)

TL;DR

Staff Product Manager (Conversations): Owning the end-to-end product strategy for core communication experiences with an accent on reducing time-to-first-response, improving CSAT, and driving expansion revenue. Focus on leading complex, cross-functional initiatives across UX, AI-assisted messaging, and high-scale platform systems.

Location: Remote (Latam)

Company

hirify.global is an AI-powered, all-in-one white-label sales and marketing platform serving over 2 million businesses globally.

What you will do

• Own the product vision, roadmap, and success metrics for the Conversations surface.
• Lead complex initiatives spanning CRM, AI, and platform systems to improve agent efficiency.
• Partner with engineering, design, and data teams to define and execute high-impact product bets.
• Identify and deliver conversation-led expansion opportunities, including premium features and usage-based growth.
• Influence cross-team roadmaps and priorities to ensure platform reliability and scalability.
• Collaborate with GTM and Sales teams to close feedback loops and drive continuous product improvement.

Requirements

• 8–12+ years of product management experience in B2B SaaS.
• Deep expertise in messaging, inboxes, communications, CRM, or support tools.
• Proven track record of moving core business metrics like activation, TTP, CSAT, and retention.
• Strong systems thinking ability, comfortable working across UX, backend services, and data models.
• Excellent written and async communication skills for a distributed environment.
• Experience operating at a Staff-level scope with cross-team influence.

Nice to have

• Experience with omnichannel messaging (SMS, WhatsApp, email, chat).
• Exposure to AI-assisted conversations or automation systems.
• Background in B2B2SMB or agency-led SaaS models.
• Familiarity with platform reliability and real-time systems.

Culture & Benefits

• Global, remote-first environment with over 1,500 team members.
• Culture rooted in creativity, collaboration, and innovation.
• Opportunity to impact a platform processing billions of messages and API hits daily.
• Focus on building a global community and supporting SMB growth.