Clinical Care Navigator, After Hours

TL;DR

Clinical Care Navigator, After Hours: Provide in-the-moment clinical support and psychoeducation via a clinical phone queue with an accent on crisis assessment, safety planning, and coordinating timely referrals for mental health, substance use, and family/relationship concerns. Focus on delivering after-hours care independently while maintaining documentation, confidentiality, and smooth handoffs across multidisciplinary teams.

Company

hirify.global is a global mental health company building an AI-native platform to deliver personalized, continuous care.

What you will do

• Provide clinical phone-queue support, psychoeducation, and referrals/resources for members seeking help.
• Use active listening, motivational interviewing, and solution-focused approaches to engage members.
• Assess risk, provide crisis support and safety planning, and follow up with high-risk members.
• Recommend next steps based on clinical presentation and coordinate connection to appropriate care (therapists, coaches, physicians, or external resources).
• Complete professional documentation and communicate with members/providers via email.
• Coordinate with care providers and Provider Operations; collaborate with multidisciplinary teams to remove barriers to care.

Requirements

• Schedule: Tuesday to Saturday 4pm–12am ET (or equivalent in your time zone)
• Licensed clinician: LCSW, LMFT, LPC, or licensed psychologist.
• Minimum 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning.
• Knowledge of crisis support and clinical interventions (including CBT, motivational interviewing, mindfulness, and solution-focused approaches).
• Ability to work independently, stay fully engaged without interruptions during shifts, and handle occasional shift changes and holiday coverage.

Culture & Benefits

• Remote role with after-hours coverage aligned to ET time.
• Health, dental, and vision benefits start on day one; HSA/FSA options available.
• 401(k) match up to 2% and paid time off including vacation, sick leave, and company holidays.
• Professional development reimbursement up to $1,000 per year and donation matching ($200/year).
• Additional benefits include parental leave, access to One Medical, and other wellness and family support programs.

Hiring process

• Recruiter shares additional benefits details during the interview process.
• Interviews evaluate clinical fit, crisis/safety planning experience, and ability to work the required after-hours schedule.

Location: Remote

Salary: $33.33–$42.31 hourly (target base salary range)