Patient Financial Services Representative (Medtech)

TL;DR

Patient Financial Services Representative (Medtech): Managing insurance and billing inquiries for patients with venous and lymphatic conditions with an accent on resolving coverage denials and facilitating payment options. Focus on providing high-quality customer support via phone and digital channels while maintaining compliance with healthcare regulations.

Location: Must be based in the US (Hybrid in Dallas, TX or Remote).

Salary: $60,000–$63,000 per year.

Company

hirify.global is a transformative healthcare company developing breakthrough treatments for venous diseases and lymphedema to improve patient mobility and personalized care.

What you will do

• Provide insurance and billing support to patients via phone, text, and email.
• Handle outgoing Medicare Reinspection calls and manage patient financial outreach for coverage denials.
• Educate patients on flexible payment options and resolve billing inquiries.
• Maintain a knowledge base of troubleshooting resolutions and identify process improvement opportunities.
• Ensure compliance with all departmental policies, security standards, and HIPAA regulations.

Requirements

• 5+ years of experience in medical billing, including inbound and outbound calling.
• 2+ years of customer service experience.
• Strong knowledge of Medicare, Medicaid, and commercial insurance billing processes.
• Proficiency in Microsoft Office and CRM software (Salesforce preferred).
• Must be authorized to work in the United States.

Nice to have

• Experience with NikoHealth or ConnectPlus platforms.
• Previous experience in a fast-paced healthcare or medtech environment.

Culture & Benefits

• Competitive base salary plus bonus compensation package.
• Comprehensive benefits program.
• Collaborative team environment valuing integrity, humility, and camaraderie.
• Opportunity to work in a mission-driven company focused on patient-centric technology.