Clinical Care Navigator (Mental Health)

TL;DR

Clinical Care Navigator (Mental Health): Providing in-the-moment clinical support, crisis assessment, and resource connection for members on a clinical phone queue with an accent on active listening, motivational interviewing, and safety planning. Focus on coordinating care across multi-disciplinary teams and ensuring a high-touch, empathetic member experience within an AI-native mental health platform.

Location: Must be based in the United States. The required schedule is Tuesday to Saturday, 11am-7pm ET.

Salary: $69,326 – $88,004 per year (based on $33.33 - $42.31 hourly).

Company

A global mental health company utilizing an AI-native platform to provide personalized support, therapy, and coaching to over 170 million people worldwide.

What you will do

• Provide immediate clinical support, psychoeducation, and resource referrals via a phone queue.
• Conduct crisis assessments, safety planning, and follow-ups for high-risk members.
• Collaborate with therapists, coaches, and physicians to coordinate effective care plans.
• Maintain professional documentation and interact with members via email.
• Problem-solve barriers to care in coordination with Care Support, Billing, and Product teams.
• Participate in case consultations, staff meetings, and mentor new team members.

Requirements

• Must hold an active LCSW, LMFT, LPC, or licensed psychologist credential.
• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment, safety planning, CBT, and motivational interviewing.
• Must be based in the United States and available for the Tuesday-Saturday 11am-7pm ET shift.
• Tech-savvy with the ability to learn new systems and multi-task efficiently.
• Excellent verbal and written communication skills with a focus on empathy and cultural awareness.

Culture & Benefits

• Comprehensive health, dental, and vision insurance starting on day one.
• Employer-sponsored 401(k) match up to 2%.
• HSA/FSA plans with company contributions up to $1,000.
• Generous parental leave policy (18 weeks for birthing parents, 16 weeks for non-birthing).
• Access to professional development reimbursement up to $1,000 per year.
• Perks including One Medical, Noom, Carrot fertility support, Wellhub, and BrightHorizons.