Clinical Care Navigator (Healthcare)

TL;DR

Clinical Care Navigator (Healthcare): Managing behavioral health crises and providing phone support to connect clients with evidence-based providers with an accent on crisis intervention and safety planning. Focus on conducting risk assessments, navigating complex clinical care options, and managing high-risk caseloads.

Location: Remote (Must be physically located within the United States)

Salary: $38.65 per hour

Company

A leading provider of evidence-based mental health care utilizing an AI-powered platform to improve global access to clinical services.

What you will do

• Manage client crises using evidence-based interventions, including risk assessment, safety planning, and de-escalation.
• Connect clients to ideal treatment options and facilities using proprietary software based on specific needs and preferences.
• Independently manage a caseload of complex, multi-need clients.
• Provide immediate phone and email support to clients with complex behavioral health issues.

Requirements

• Master’s degree in clinical social work or equivalent.
• Independent clinical licensure (e.g., LCSW, LMFT, LPC, LPCC) or a Bachelor's degree in nursing (RN).
• 2+ years of experience in psychiatric intake and assessment.
• 2+ years of post-license experience.
• Significant experience managing high-risk clinical situations, such as suicidality and mandated reporting.
• Must be a full-time resident of the United States; work cannot be completed from outside the US.

Nice to have

• Bilingual proficiency in Spanish.
• Experience in EAP or clinical call center environments.

Culture & Benefits

• Comprehensive healthcare coverage including medical, dental, vision, and FSA/HSA.
• 401K retirement benefits and paid parental leave.
• Competitive time off policies including vacation, sick days, and company holidays.
• Monthly tech allowance and well-being perks.
• Access to internal coaching and therapy services.