Clinical Care Navigator (Medtech)

TL;DR

Clinical Care Navigator (Medtech): Coordinating behavioral health support and crisis response for corporate clients and employees with an accent on clinical consultation for HR/ER teams and critical incident stress debriefing. Focus on managing high-risk situations, conducting risk assessments, and ensuring safety through efficient care navigation.

Location: Must be a full-time resident of the United States; work cannot be completed from outside the US.

Salary: $38.65 per hour

Company

hirify.global is a leading provider of evidence-based mental health care using an AI-powered platform to improve access and clinical outcomes for millions of people globally.

What you will do

• Provide clinical consultation and guidance to leaders, HR, and ER teams regarding employee behavioral health and support strategies.
• Coordinate and facilitate Critical Incident Stress Debriefing (CISD) responses, including logistics and follow-up care.
• Deliver discreet, high-touch clinical support to executives and VIP employees.
• Conduct proactive outreach to high-risk employees, performing risk assessments and safety planning.
• Partner with internal departments like Customer Success and clinical leadership to align services with contractual commitments.
• Maintain confidential records of all interactions in strict compliance with HIPAA and company protocols.

Requirements

• Must be a full-time resident of the United States.
• Master’s degree in clinical social work or equivalent.
• Independent clinical licensure is required (e.g., LCSW, LMFT, LPC, LPCC).
• Minimum of two years post-license experience.
• Significant experience managing high-risk clinical situations and CISD coordination.
• Availability to work specific shifts (PST/MST/CST/EST evening/night rotations).

Nice to have

• Certified Employee Assistance Professional (CEAP) certification.
• Bilingual proficiency in Spanish.
• Previous experience in EAP or clinical call centers.

Culture & Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, FSA, and HSA.
• Equity in the company through discretionary restricted stock units.
• 401K retirement benefits and paid parental leave.
• Competitive paid time off, including vacation, sick days, and company holidays.
• Monthly tech allowance and access to Lyra's own coaching and therapy services.