Customer Experience Representative (Fintech)

TL;DR

Customer Experience Representative (Fintech): Providing high-level support for active traders focusing on options and margin trading with an accent on resolving complex technical queries and improving customer satisfaction. Focus on educating traders, collaborating with cross-functional teams, and maintaining regulatory compliance.

Location: Must be based in Chicago, IL, Denver, CO, or Westlake, TX. Hybrid setup: 5 days per week onsite during the 9-week onboarding period, followed by 3 days every other week.

Salary: $27.20 – $33 per hour (approximately $4,352 – $5,280 per month)

Company

Robinhood is a financial services company on a mission to democratize finance for all.

What you will do

• Solve complex customer issues related to options and margin trading to enhance user satisfaction.
• Analyze customer trends and collaborate with cross-functional teams to propose product improvements.
• Develop and contribute to internal knowledge bases, training content, and onboarding processes.
• Handle escalated customer queries while balancing business integrity and regulatory compliance.
• Provide support for Event Contracts upon obtaining the required Series 3 licensure.

Requirements

• 1+ years of customer experience within financial services.
• Active Series 7 & 63 licenses.
• Must be based in or be able to work from Chicago, IL, Denver, CO, or Westlake, TX.
• Ability to obtain Series 3 licensure within the first 120 days.
• Familiarity with support platforms and CRM tools, specifically Salesforce.

Nice to have

• Series 4 license.

Culture & Benefits

• Performance-driven compensation including bonuses, equity ownership, and 401(k) matching.
• 100% paid health insurance for employees and 90% coverage for dependents.
• Flexible lifestyle wallet for wellness, learning, and other personal needs.
• Comprehensive time-off policy including company holidays, PTO, sick time, and parental leave.
• Premium office experience with catered meals and professional workspaces.