Customer Experience Associate (New Grad) (Fintech)

Location: Denver, Colorado or Westlake, Texas; in-person attendance is required 5 days per week during the 6-week onboarding period and at least 3 days per week afterward. The role follows a 24/7 service model.

Salary: $21.30–$25 USD per hour for Denver and Westlake, plus potential bonuses, equity, and benefits.

Company

Robinhood is a fintech company building financial products intended to make finance more accessible.

What you will do

• Support customers through chat, email, and phone while helping them navigate financial topics and platform tools.
• Provide high-touch guidance and represent Robinhood's voice in customer interactions.
• Resolve inquiries by applying independent thought and judgment in a fast-paced environment.
• Build expertise in Robinhood's products and financial concepts.
• Identify interaction trends and communicate improvements to customer service processes.

Requirements

• Strong customer-service skills and the ability to defuse customer anxiety.
• Excellent written and verbal communication, including the ability to explain complex topics clearly.
• Ability to work effectively across phone and written support channels.
• Ability to prioritize tasks, multitask, adapt to change, and exercise independent judgment.
• Ability to work the required shifts in a 24/7 service model and attend the designated office regularly.
• Willingness to develop skills through coaching and feedback.

Nice to have

• Experience in a customer support environment.
• Bachelor's degree or experience in the financial services industry.

Culture & Benefits

• High-impact work with opportunities for career development.
• Performance-driven compensation with bonus programs, equity ownership, and 401(k) matching.
• Health insurance, employer-paid life and disability insurance, fertility benefits, and mental health benefits.
• Flexible lifestyle wallet for wellness, learning, and other expenses.
• Paid holidays, paid time off, sick time, and parental leave.
• Catered meals, events, and comfortable office workspaces.