Customer Experience Associate, Pathways - New Graduates (Fintech)

Location: Denver, CO or Westlake, TX; in-person attendance is required 5 days per week during the 4-month onboarding period and at least 3 days per week afterward. The role follows a 24/7 service model.

Salary: $23.10 per hour in Denver or Westlake; bonus-plan eligibility is also included.

Company

Robinhood builds financial products designed to democratize access to finance.

What you will do

• Deliver customer support through chat, email, and phone channels.
• Apply empathy and product expertise to resolve simple and complex customer needs.
• Identify customer feedback and communicate improvements to make product experiences more seamless.
• Develop foundational knowledge of financial concepts and complete the Registered Representative training pathway.
• Complete FINRA SIE, Series 7, and Series 63 licensing requirements with paid study time.

Requirements

• Recent graduate interested in becoming a Registered Representative through a licensing and training program.
• Customer-facing or customer-support experience is preferred.
• Bachelor’s degree or financial-services industry experience is preferred.
• Strong written and verbal communication skills across phone and written channels.
• Ability to learn quickly, use independent judgment, prioritize multiple tasks, and respond to coaching and feedback.
• Availability for a flexible schedule, including possible evening and weekend shifts, and commitment over 26 weeks to complete licensing and proficiency training.

Nice to have

• Existing FINRA SIE license.
• Experience working in a customer-support environment.

Culture & Benefits

• Performance-driven compensation with bonus programs, equity ownership, and 401(k) matching.
• Company-paid employee health insurance with dependent coverage.
• Flexible lifestyle wallet for wellness, learning, and other benefits.
• Life and disability insurance, fertility benefits, and mental-health benefits.
• Paid holidays, paid time off, sick time, and parental leave.
• Office meals, events, and comfortable workspaces.

Hiring process

• The 26-week pathway includes licensing introduction, foundational training, licensing completion, Registered Representative training, and team production.