Analyst, Client Experience & Optimization (Medtech)

TL;DR

Analyst, Client Experience & Optimization (Medtech): Supporting intake, triage, and validation of Client Services issues with an accent on process mapping and operational efficiency. Focus on identifying workflow gaps, creating SOPs, and implementing improvements to reduce manual work.

Location: Hybrid 3 days (offices in NYC, Denver, and Charlotte, NC)

Salary: $90,000 - $110,000 USD

Company

Enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including PBM and health benefit management.

What you will do

• Support intake review, issue validation, routing, and tracking of client services and cross-departmental initiatives.
• Create and maintain process documentation, SOPs, and workflow maps.
• Identify manual or inefficient processes and propose improvement opportunities.
• Perform light analysis to identify patterns, recurring issues, or workflow bottlenecks.
• Maintain trackers and dashboards to provide visibility into operational activity.
• Participate in cross-functional planning and problem-solving activities.

Requirements

• Bachelor’s degree or equivalent experience.
• 1–3 years of experience in client services, operations, or process support roles.
• Strong documentation, organization, and attention to detail.
• Proficiency with spreadsheets and workflow tools.
• Strong communication skills and ability to work across teams.

Culture & Benefits

• Equal employment opportunities and a commitment to diversity and inclusion.
• Professional environment governed by a corporate Code of Conduct.
• Opportunities to work within an enterprise health technology ecosystem.