IT Support Technician 2

TL;DR

IT Support Technician 2: Providing frontline technical support and system administration for a global organization with an accent on help desk ticket management, user account provisioning, and hardware imaging. Focus on troubleshooting complex end-user issues, maintaining security protocols, and serving as the primary point of contact for internal IT requests.

Location: Must be based in Chicago, IL, USA (On-site)

Salary: $85,000–$95,000 USD annually

Company

Propelis is a global portfolio of marketing services and technology companies with over 150 years of legacy, supporting 2,000+ clients across 30 countries.

What you will do

• Monitor and resolve help desk tickets as a first responder.
• Manage user accounts, permissions, and basic security configurations.
• Perform system imaging and hardware troubleshooting.
• Assess customer issues and escalate major problems to appropriate technical resources.
• Maintain high standards of communication as the face of the IT department.

Requirements

• Must be based in Chicago, IL, USA.
• Strong verbal and written communication skills in US English.
• Associate degree or higher in a relevant field.
• Ability to work on-site at the Chicago office.
• Positive attitude, quick thinking, and strong follow-up capabilities.

Culture & Benefits

• Comprehensive health care plans including prescription, dental, and vision coverage.
• Flexible spending accounts (FSA) or health savings accounts (HSA).
• Short and long-term disability insurance.
• Basic and supplemental life insurance.
• 401(k) Savings Plan.