Help Desk/Systems Administrator (Windows)

TL;DR

Help Desk/Systems Administrator (Windows/DoD): Providing Tier 1 technical support and system administration for AFRL users with an accent on resolving technical issues and maintaining system functionality. Focus on managing high-volume ticketing workflows, troubleshooting hardware and software, and ensuring security compliance in a government environment.

Location: On-site at Wright-Patterson Air Force Base, OH

Salary: $70,000–$80,000 per year

Company

hirify.global (ONI) is a technical solutions provider supporting government and defense infrastructure.

What you will do

• Resolve user technical issues using Salesforce Service Cloud ticketing system.
• Troubleshoot hardware, software, workstation imaging, peripherals, and mobile devices.
• Manage and resolve help desk tickets according to assignment rules and escalation policies.
• Maintain high customer satisfaction while meeting performance thresholds.
• Provide subject matter expertise and technical guidance to system users.

Requirements

• 5+ years of relevant IT support or system administration experience.
• DoD 8140/8570 IAT Level II certification (451 System Administrator) or equivalent.
• U.S. Government security clearance and U.S. Citizenship required.
• Ability to work on-site in a secure government environment.
• Proficiency with Windows environments and ITSM platforms (e.g., Salesforce).
• Excellent communication and documentation skills.

Nice to have

• Prior experience supporting Department of Defense or federal government environments.
• Knowledge of AFRL or Air Force IT environments and security policies.
• Experience with endpoint imaging tools and mobile device management (MDM).

Culture & Benefits

• Medical, Dental, and Vision insurance.
• 401K with company matching.
• Paid Time Off (Sick/Vacation) and Holiday Pay.
• Weekly pay schedule.