Manager, Commercial Operations (SaaS)

TL;DR

Manager, Commercial Operations (SaaS): Leading end-to-end customer contract negotiations and building scalable deal desk processes with an accent on pricing governance, contract lifecycle management, and cross-functional alignment. Focus on designing repeatable workflows, improving cycle times, and providing strategic visibility into commercial performance for a growing organization.

Location: Remote (USA only, excluding AK, CA, HI, MT, NY, ND, RI, VT, WY)

Salary: $120,000 - $140,000

Company

hirify.global is a claims technology company providing cloud-based claims management, virtual vehicle appraisals, and loss recovery services for P&C carriers and logistics companies.

What you will do

• Own customer-facing contracting end-to-end, including MSAs, SOWs, and DPAs.
• Manage the contract management platform and maintain negotiation playbooks and templates.
• Partner with Sales to structure deals, apply pricing guidance, and manage non-standard terms.
• Design and document scalable processes for deal desk, renewals, and commercial review gates.
• Coordinate cross-functionally with Finance, Security, and Product to translate commercial intent into sound terms.
• Provide leadership with reporting on contracting throughput, cycle times, and renewal exposure.

Requirements

• 7–10 years of experience in Commercial Operations, Deal Desk, or related functions.
• Must be based in the USA (excluding specific states listed).
• Hands-on experience negotiating customer commercial agreements end-to-end.
• Proven track record of building or running processes and cross-functional programs.
• Ability to operate without an in-house legal team and manage outside counsel.
• Excellent written and verbal communication skills for stakeholder management.

Nice to have

• Experience in B2B SaaS or technology environments.
• Familiarity with Salesforce and CLM tooling.
• Knowledge of data privacy (GDPR, CCPA) and security frameworks like ISO 27001.
• Pricing governance and deal-desk experience.

Culture & Benefits

• Remote working environment with flexible PTO policy.
• Comprehensive medical, dental, and vision plans with HSA contributions.
• 401(k) plan with 4% company match.
• Mentorship programs and quarterly internal promotion opportunities.
• Company-paid disability and life insurance.
• Regular in-person connection points and team events.