Strategy & Operations Manager (Fintech)

TL;DR

Strategy & Operations Manager (Fintech): Managing and optimizing fraud and complaints operations for the US market with an accent on process redesign and data-driven decision making. Focus on automating workflows, reducing casework through tooling, and ensuring regulatory compliance.

Location: Hybrid in London, UK (Office Tue-Thu, WFH Mon-Fri). Working hours adjusted (10am - 7pm UK time) for US time zone overlap.

Company

hirify.global is a fintech unicorn building advanced technology for loans, credit cards, and car finance in the UK and US markets.

What you will do

• Own the end-to-end fraud and complaints function for the US market, redesigning processes from first principles.
• Manage day-to-day fraud investigations and customer complaints to ensure accurate and timely resolution.
• Analyze data to identify fraud patterns and complaint root causes, translating findings into recommendations for senior leadership.
• Execute cross-functional projects with Product, Engineering, and Compliance to automate and optimize operations.
• Manage third-party vendor relationships for fraud detection and complaints handling.
• Stay current with fraud attack vectors and regulatory developments.

Requirements

• Proven track record of delivering complex projects in fast-paced environments.
• Strong analytical skills with the ability to pull and interpret data independently.
• Excellent communication skills for interacting with senior stakeholders.
• Ability to handle a mixed workload of structured project work and reactive case handling.
• Must be based in London, UK.
• Willingness to work adjusted hours (10am - 7pm UK) to provide overlap with US time zones.

Nice to have

• Experience in financial services or regulated environments.
• Interest in how AI is transforming operational functions.

Culture & Benefits

• Best-in-class compensation including equity.
• Flexible hybrid work model with WFH Mondays and Fridays.
• In-house chefs providing fresh, healthy lunches Tuesday-Thursday.
• Private health insurance coverage.
• Inclusive and open workspace environment.

Hiring process

• 30-minute Talent team conversation.
• 15-minute cognitive assessment.
• 45-minute case study.
• Final interviews with the Principal of Operations, COO, and US MD.