Mortgage Loan Officer SME (Fintech)

TL;DR

Mortgage Loan Officer SME (Fintech): Defining the front-end mortgage origination workflow for an AI-powered platform with an accent on borrower consultation, qualification, and pricing. Focus on translating operational mortgage expertise into detailed product requirements, decision logic, and acceptance criteria for engineering teams.

Location: Must be based in the United States (Onshore); Remote with periodic travel.

Company

hirify.global is a private investment firm incubating AI-powered enterprise software companies, with JazzX focusing on automating U.S. residential mortgage origination.

What you will do

• Document end-to-end borrower scenarios (purchase, refinance, FHA, VA, etc.) to define exacting product behavior.
• Translate loan officer judgment calls and complex income calculations into implementable rules and decision trees for AI systems.
• Partner with product and engineering teams to pressure-test UX flows, prompts, and AI assistant behaviors against real-world practice.
• Map the full lead-to-lock-to-submission journey, identifying data dependencies, rework loops, and failure modes.
• Ensure product designs comply with regulatory boundaries, including RESPA, TRID, ECOA, and state licensing.
• Validate AI outputs against expert human performance and train technical teams on mortgage sales fundamentals.

Requirements

• 7+ years of hands-on U.S. residential mortgage loan origination experience as a producing loan officer.
• Active NMLS licensure (current or recent).
• Deep knowledge of agency (Fannie Mae, Freddie Mac) and government (FHA, VA, USDA) guidelines.
• Practical experience with POS, CRM, and LOS platforms such as Encompass or Blend.
• Ability to articulate daily loan officer workflows and translate them into structured technical requirements.
• Must be located in the United States.

Nice to have

• Experience as a branch manager, sales manager, or top producer mentoring others.
• Prior involvement with mortgage technology vendors or AI pilot programs.
• Exposure to consumer-direct call-center origination models.

Culture & Benefits

• Opportunity to act as the sole domain authority for a high-growth AI venture.
• Impactful role shaping the future of enterprise AI applications in the mortgage industry.
• Collaborative environment working daily with product managers, designers, and engineers.