Manager, Account Management (Fintech)

Location: Based in New York or San Francisco, United States

Salary: $240,000–$300,000 annual base pay, plus potential equity, commission, bonuses, and RSUs.

Company

Airwallex provides an integrated payments and financial platform for global businesses, including business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Lead, hire, onboard, coach, and develop a high-performing team of Account Managers.
• Set KPIs, operating rhythms, performance standards, and accountability through QBRs, MBRs, pipeline reviews, forecasts, and 1:1s.
• Drive revenue growth through cross-sell, upsell, expansion, renewals, retention, and commercial negotiations.
• Own account management strategy and act as executive sponsor for strategic customers from onboarding through scale.
• Partner with Sales, Product, Solutions Engineering, Marketing, Finance, and Operations to improve customer outcomes and resolve issues.
• Use customer data and feedback to forecast portfolio performance, identify product gaps, and influence Product and Engineering priorities.

Requirements

• 4+ years of account management experience with complex, multi-stakeholder accounts.
• 2+ years leading and developing Account Managers or similar commercial teams.
• Proven success against revenue and retention targets, including experience with negotiations, renewals, and commercial structures.
• Strong analytical, strategic, project management, and stakeholder management skills.
• Ability to analyse customer data, market trends, and product usage to identify growth opportunities and build account strategies.
• Ability to work from New York or San Francisco.

Nice to have

• Experience in payments, FX, card issuing, treasury, financial platforms, fintech, SaaS, or B2B technology.
• Familiarity with CRM, including Salesforce, account planning, forecasting, and reporting tools.

Culture & Benefits

• Builder-oriented environment focused on ownership, impact, curiosity, and fast execution with sound judgment.
• Opportunity to work on complex, high-visibility problems with cross-functional teams.
• US-based employees may receive medical, dental, and vision insurance, 401(k), disability coverage, life insurance, and well-being benefits.
• US-based employees receive 20 paid vacation days and 12 company holidays annually.