Manager, Account Management (Fintech)

TL;DR

Manager, Account Management (Fintech): Leading a team of Account Managers to drive growth, retention, and NPS for SME customers with an accent on commercial strategy and executive relationship management. Focus on scaling commercial operations, optimizing portfolio revenue through cross-sell/upsell, and influencing product priorities based on customer feedback.

Location: Must be based in New York or San Francisco

Company

A unified payments and financial platform for global businesses, empowering over 200,000 companies worldwide.

What you will do

• Lead, develop, and coach a high-performing team of Account Managers, including hiring and performance management.
• Drive revenue growth through cross-sell, upsell, and expansion while managing retention and churn.
• Act as executive sponsor for strategic customers, conducting structured QBRs and MBRs with data-driven insights.
• Collaborate cross-functionally with Sales, Product, Engineering, and Marketing to improve customer experience and resolve issues.
• Own portfolio forecasting and reporting on revenue, pipeline, and customer health to inform territory planning.
• Analyze customer data and market trends to identify growth opportunities and influence product roadmaps.

Requirements

• 4+ years of experience in account management handling complex multi-stakeholder B2B accounts in fintech, payments, or SaaS.
• 2+ years of experience leading and developing commercial teams in a fast-growing or scale-up environment.
• Proven track record of meeting or exceeding revenue and retention targets.
• Strong commercial acumen for owning negotiations, renewals, and executive-level conversations.
• Strategic and analytical mindset with the ability to prioritize accounts using data-driven insights.
• Experience orchestrating complex projects across technical and non-technical internal and external stakeholders.

Nice to have

• Domain expertise in payments, FX, card issuing, or treasury.
• Proficiency with Salesforce and other CRM, account planning, and forecasting tools.

Culture & Benefits

• Environment that values founder-like energy, true ownership, and accelerated learning.
• High-impact role within an $8B valued company backed by world-leading investors.
• Collaborative culture that encourages the use of AI to work smarter and solve problems faster.
• Focus on speed, rigor, and first-principles decision-making.