Supervisor, IT Service Delivery (Manufacturing)

TL;DR

Supervisor, IT Service Delivery (Manufacturing): Leading the delivery of IT and desktop support at designated plant locations with an accent on operational excellence and technical leadership. Focus on managing site support technicians, coordinating technical solutions for business needs, and ensuring integration with corporate architecture and engineering teams.

Location: Onsite at Alden Plant, Alden, NY

Salary: $86,250–$126,500

Company

A medical technology manufacturer focused on creating better solutions through innovation and collaboration.

What you will do

• Lead the IT client site support team to meet organizational goals and customer expectations.
• Act as a business liaison and IT coordinator for site technology projects and implementations.
• Manage technical aspects of projects, changes, and coordination of IT responses for quality or customer audits.
• Direct day-to-day operations, providing mentoring and leadership to client services staff.
• Oversee PC stock levels and coordinate the annual PC refresh process.
• Collaborate with Architecture and Engineering teams to maintain service continuity.

Requirements

• Bachelor’s degree in Information Technology or a related discipline (or equivalent experience).
• 7+ years of experience providing IT desktop support within a manufacturing environment.
• Experience managing multi-site Microsoft Windows environments.
• Solid understanding of Windows desktop, server, and LAN/WAN networking technologies.
• Strong leadership ability and experience managing high-priority demands.

Culture & Benefits

• Comprehensive benefits package including medical, dental, vision, disability, and life insurance.
• 401(k) plan with company matching contributions.
• Paid time off and 10 company-designated holidays per year.
• Parental leave available after one year of service.
• Incentive program based on a pay-for-performance philosophy.