Head of Member Growth and Retention (Healthcare)

Location: Fully remote within the United States

Salary: $225,000–$250,000 base salary annually, plus annual performance bonus and equity.

Company

hirify.global is a virtual medical practice providing 24/7 technology-enabled care across pregnancy, postpartum, pediatrics, menopause, and perimenopause.

What you will do

• Own the end-to-end member growth and retention strategy, coordinating roadmaps across marketing, technology, operations, product, and engineering.
• Manage enrollment rate, LTV:CAC, monthly retention, revenue pacing, and other P&L-defining metrics.
• Architect member journeys, identify engagement touchpoints, and implement automated interventions to reduce churn.
• Translate annual financial goals into monthly and weekly operating plans, while diagnosing performance gaps and deploying corrective tactics.
• Provide executive reporting on KPIs, campaign performance, and revenue pacing.
• Lead a multidisciplinary organization spanning Outreach, Lifecycle Marketing, and Marketing Operations, and influence CRM and marketing automation roadmaps.

Requirements

• 12+ years of experience in member growth and engagement within a regulated industry.
• At least 4 years of senior leadership experience in subscription models with P&L and bottom-line accountability.
• Experience managing a large, multifunctional organization of 30+ team members.
• Technical depth to partner with Product and Engineering on CRM, marketing automation, infrastructure, roadmaps, and key results.
• Strong ability to connect detailed data analysis with high-level strategy and diagnose performance root causes quickly.
• Must be able to work remotely from within the United States.

Culture & Benefits

• Mission-driven startup focused on improving outcomes for mothers, babies, and families.
• Health, dental, and vision coverage for employees and their families.
• High-deductible health plans with HSA options and an FSA.
• Equity grant participation and a 401(k) program.
• Competitive vacation policy and 16 weeks of paid parental leave.