Operations Coordinator - Service (Engineering)

TL;DR

Operations Coordinator - Service (Engineering): Performing administrative duties for the service operations department to ensure efficient and cost-effective functioning with an accent on scheduling, reporting, and resource management. Focus on coordinating between branch operations and regional dispatch, managing payroll entries, and maintaining installation base records.

Location: Onsite in Nashville, Tennessee, USA

Company

A global leader in the manufacturing and servicing of elevators and escalators.

What you will do

• Coordinate administrative duties for the service operations department to ensure operational efficiency.
• Manage Install Base maintenance, create safety inspection tickets, and oversee daily technician check-ins.
• Act as a liaison between branch operations and regional dispatch, maintaining shared calendars and scheduling.
• Process manual payroll entries, including DVR processing and cost corrections.
• Execute parts requisitions, receive parts, and manage un-received invoice reports.
• Generate and research operational reports such as Account History, Work in Progress, and missed service reports.

Requirements

• High school diploma, GED, or a one-year certificate from a college or technical school.
• 3-6 months of related experience or training in basic business administration.
• Must be based in or able to work onsite in Nashville, Tennessee.
• Knowledge of Oracle database is preferred.
• Experience in elevator repair administration is a plus.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage, including HSA and FSA options.
• 401(k) Retirement Savings Plan with a dollar-for-dollar company match on the first 5%.
• 15 days of vacation and 11 paid holidays per year.
• Paid sick leave and up to six weeks of paid parental leave.
• Company-paid short- and long-term disability and basic life insurance.
• Tuition reimbursement and Employee Assistance Program (EAP).