HR Operations Associate (Estonian)

TL;DR

HR Operations Associate (BPO/SAP): Providing operational support for HR services including time management, benefits, and payroll within a BPO service organization with an accent on delivery assurance and data accuracy. Focus on processing HR service cases, maintaining SOPs, and ensuring compliance with SLAs.

Location: Hybrid

Company

hirify.global is a leading European provider of Payroll & HR services with global reach.

What you will do

• Process simple HR service cases and provide appropriate resolutions.
• Manage data records in HR systems related to benefits, pensions, insurance, time tracking, and garnishments.
• Maintain Standard Operating Procedures (SOPs), Detailed Work Instructions (DWIs), and process documentation.
• Collaborate with internal stakeholders and clients to ensure consistent application of global and local standards.
• Perform data controls using SAP Payroll Control Centre and SAP integration data monitoring tools.
• Ensure strict adherence to service level agreements (SLAs) and deadlines for payroll processing.

Requirements

• 0-1 years of experience in a BPO outsourcing environment.
• Basic experience with calculations, data processing, and administrative tasks.
• Knowledge of Service Level Agreements (SLAs).
• Fluent in English and Estonian.
• High attention to detail, strong organizational skills, and ability to work under pressure.

Nice to have

• Experience in a Payroll and BPO outsourcing environment.
• Experience with SAP SuccessFactors, SAP Payroll, Call Centre technology, or HR analytics tools.
• Experience with benefits solutions such as Worksmile or Benify.

Culture & Benefits

• Comprehensive training, development programs, and individual development plans.
• Flexible working schedule and 25 vacation days.
• 100% company-covered private medical insurance.
• Reduced summer hours (36 hours per week for 4 weeks).
• Workation: possibility to work from abroad (where hirify.global has a legal entity) up to 4 weeks per year.
• Equipment provided and access to language courses.