Field Service Engineer 2

TL;DR

Field Service Engineer 2 (Semiconductor/Technical Support): Execute regular and irregular maintenance, repairs, and qualification activities for hirify.global systems at customer sites with an accent on independent troubleshooting, procedure execution, and knowledge transfer. Focus on problem analysis and handovers, standard service actions, customer training/advice, and process optimization through reporting improvement opportunities.

Location: Dalian, China

Company

hirify.global provides customer-site installation, qualification, repair, and maintenance support for hirify.global systems.

What you will do

• Analyze machine problems, gather relevant information, decide on an initial approach, and execute resolution steps or escalate when needed.
• Hand over problems to 2nd line support, and document/package all data required for problem resolution (e.g., reports, work orders, technical documentation).
• Perform repairs and standard service actions independently by using tools, replacing parts, and improving settings.
• Execute maintenance procedures within arranged customer machine time windows by ensuring required parts, tools, equipment, and knowledge are available at start.
• Train and advise users on corrective actions, routine maintenance, and recommended changes to user procedures.
• Identify gaps and improvement opportunities, report them to stakeholders, and share best practices within the work group while coaching less experienced engineers.

Requirements

• BSc degree in a relevant technical field (e.g., electrical technology, mechatronics, mechanical engineering) or equivalent experience.
• Experience in the technical industry; semiconductor industry experience is preferred.
• Experience using computer applications including data analysis tools, spreadsheets, and presentation software.
• Complete knowledge of product functionality of the main modules/sub-modules.

Culture & Benefits

• Equal opportunity employer with a focus on inclusion and diversity.
• Customer-site field work within the local Customer Support branch region.
• Support and assistance provided to less experienced engineers through coaching.