Supporter Experience Assistant (Administrator)

TL;DR

Supporter Experience Assistant (Administrator): Providing exceptional customer service and stewardship for hirify.global Children in Need with an accent on managing donor inquiries and fundraising support. Focus on delivering accurate information across multiple channels and maintaining high standards of supporter engagement during the appeal season.

Location: Must be based in or able to work from the office in Salford, UK

Salary: Up to £24,500

Company

The hirify.global is a world-renowned public service broadcaster committed to informing, educating, and entertaining audiences through inclusive and diverse content.

What you will do

• Serve as the first point of contact for fundraisers, donors, and online-shop customers.
• Deliver outstanding customer service via telephone, letter, email, and social media.
• Proactively reach out to fundraisers to offer support and encouragement.
• Record all interactions accurately in the supporter database.
• Protect the charity’s reputation and act as a champion for the hirify.global’s UK charity.

Requirements

• Must be able to work onsite in Salford
• Proven experience in customer service, administration, or fundraising
• Excellent communication skills and attention to detail
• Proficiency in MS Office and social media platforms
• Ability to manage multiple projects and stakeholders simultaneously

Nice to have

• Familiarity with CRM data systems
• Previous experience in a charity or not-for-profit organization
• Experience handling difficult conversations with supporters

Culture & Benefits

• Competitive salary package and a flexible 35-hour working week
• 25 days annual leave with the option to buy 5 extra days
• Defined pension scheme and discounted dental, health care, and gym
• Supportive environment with excellent career and professional development opportunities
• Commitment to diversity, inclusion, and flexible working arrangements

Hiring process

• Initial group interview involving a team task and Q&A with the hiring manager
• Formal values and behaviors-based interview for successful candidates