Telematics Support Advisor (Telematics)

TL;DR

Telematics Support Advisor (Telematics): Providing first-line technical and customer support for fleet telematics services with an accent on query resolution, hardware/software setup, and CRM management. Focus on troubleshooting tracking equipment and coordinating with field engineers to ensure high customer satisfaction.

Location: On-site in Antrim, Northern Ireland, United Kingdom

Salary: £26,875

Company

hirify.global is a leader in fleet solutions, providing innovative services to over 55,000 customers across the UK.

What you will do

• Act as the first point of contact for customers via telephone, email, and the company portal.
• Log and resolve customer queries accurately using the CRM system.
• Perform the setup of tracking equipment, covering both software and hardware components.
• Assist customers in retrieving CCTV footage via the internal portal.
• Schedule engineer visits and provide technical guidance to field engineers when required.

Requirements

• Professional and confident communication skills with a patient and polite demeanor.
• Working knowledge of Microsoft Office.
• Strong problem-solving skills and high attention to detail.
• Ability to adapt to new systems quickly and work effectively both independently and in a team.
• Must be able to work on-site in Antrim, Northern Ireland.

Nice to have

• Experience in customer-facing, technical support, or software support roles.
• Knowledge of electrical wiring or a strong interest in electrical engineering.

Culture & Benefits

• Annual bonus of up to £2,000 per annum.
• 25 days annual leave plus bank holidays, plus an additional day for your birthday (after 1 year).
• Sociable working hours with no requirement for weekends or evenings.
• Comprehensive benefits including a pension and 4x salary life assurance.
• Free on-site parking.