Customer Support Consultant (Fintech)

TL;DR

Customer Support Consultant (Fintech): Providing post-setup care and support to international clients via phone, email, and web chat with an accent on revenue generation and customer satisfaction. Focus on managing complex customer queries, maintaining accurate CRM records, and delivering high-quality service during night shifts.

Location: Must be based in the UK (Remote with occasional visits to the Norwich office for interviews).

Salary: £28,836 per annum (including night shift compensation) plus uncapped commission.

Company

hirify.global is a market-leading fintech company providing cloud-based payment and software solutions to small businesses globally.

What you will do

• Handle customer queries via telephone, email, and web chat.
• Achieve individual targets for revenue and customer satisfaction.
• Nurture meaningful relationships with new and existing customers.
• Accurately record all interactions and data in the CRM system.
• Deliver exceptional post-setup support to ensure customer success.

Requirements

• Must be based in the UK.
• Proactive mindset with a drive to hit revenue and satisfaction targets.
• Excellent communication skills across all mediums.
• Strong organizational skills and attention to detail.
• Resilience and the ability to remain calm and professional under pressure.
• Availability to work rotating night shifts (10:00 PM – 08:00 AM).

Culture & Benefits

• Uncapped commission scheme and company bonus opportunities.
• Personalized career progression plans with internal promotion philosophy.
• 24/7 access to health and well-being center, including private medical and dental schemes.
• Company pension and 20 days annual leave plus bank holidays.
• Collaborative culture with regular team-building events.

Hiring process

• Short screening call with recruitment partner.
• Face-to-face interview with a hiring manager at the Norwich office.