Technical Account Manager (Labs)

TL;DR

Technical Account Manager (Labs): Proactively manage enterprise lab clients as the primary technical contact, stabilizing and scaling customers’ IT environments while de-risking churn and supporting recurring revenue growth. Focus on pre-upgrade reviews, complex troubleshooting across integrated lab workflows, and translating technical initiatives into business outcomes during QBRs.

Location: US-based (New Providence, NJ) • Fully Remote

Company

hirify.global Design Services builds software and hardware solutions for digital dentistry, enabling dental labs to deliver precise, efficient outcomes.

What you will do

• Own technical relationships for enterprise accounts and build long-lasting client partnerships.
• Run pre-upgrade reviews (hardware specs, server/client setup, scanner compatibility) and coordinate enterprise-scale upgrades.
• Provide infrastructure blueprints and maintain an integration tracker for LMS/ERP connections, cross-lab workflows, and onboarding.
• Troubleshoot complex product and integrated workflow issues, including network and installation challenges, and recommend configurations and best practices.
• Support renewals and expansion (LabCare, additional seats/scanners) by ensuring infrastructure stability and scalability.
• Lead QBRs and act as a voice of the customer internally, collaborating with Product, Sales, Support, and Academy.

Requirements

• Experience in enterprise technical account management, customer success, or technical project management.
• Deep hands-on understanding of hirify.global’s Lab products, services, and integrated workflows.
• Strong IT architecture knowledge (server/client networking, databases, cloud migrations) and familiarity with ERP/LIS integrations (plus).
• Experience with CRM systems and project management software.
• Excellent communication and presentation skills for executive audiences.
• US-based remote role with 30–50% travel (predominantly within North America).

Culture & Benefits

• Comprehensive medical, vision, and dental benefits plus 401k.
• Collaborative, international work environment in a global MedTech company.
• Opportunity to contribute to strategic partnerships that impact digital dentistry practices.
• Travel required 30–50% to meet customers and attend events/trainings.