Customer Success Engineer (EMEA)

TL;DR

Customer Success Engineer (EMEA): Provide deep subject matter expertise on hirify.global technical and product solutions during the post-sales process, with an accent on solution-based guidance, customer workshops/demos, and measurable business outcomes. Focus on driving product adoption, renewal, and expansion while specializing in hirify.global use cases across SCM, CI/CD, and DevSecOps.

Location: Remote (France, Germany, Ireland, Netherlands, Spain, United Kingdom)

Company

hirify.global is an intelligent orchestration platform for DevSecOps that helps organizations ship better, more secure software faster.

What you will do

• Provide technical consultancy to customers via Zoom calls and email during the post-sales process.
• Deliver technical, architectural, and best-practice guidance for hirify.global use case implementation.
• Drive measurable value by leading product adoption, renewal, and expansion aligned to customer business objectives.
• Collaborate with Account Executives and Renewals Managers as a customer-facing technical subject matter expert.
• Develop and run customer workshops, demos, and enablement programs.
• Maintain specialty competency through training, certification, and reusable working examples.

Requirements

• Experience with a hirify.global use case (SCM, CI, CD, DevSecOps, or Agile Planning) to provide in-depth guidance and enablement.
• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields.
• Technical experience in development or systems engineering.
• Ability to clearly communicate complex technical/architectural/organizational problems and propose thorough iterative solutions.
• Demonstrated ability to become a trusted technical advisor to customer and business leaders.
• Exceptional verbal, presentation, and written communication skills, plus strong time management across multiple teams.

Culture & Benefits

• All roles are remote, with some location-based eligibility requirements.
• Flexible Paid Time Off (PTO) and support for health, finances, and well-being.
• Equity compensation and an employee stock purchase plan.
• Growth and Development Fund for learning and development.
• Parental leave and employee resource groups.

Hiring process

• Recruiter screen to confirm fit and location eligibility.
• Interviews focused on technical advisory, customer success approach, and communication.
• Final evaluation of role alignment and collaboration style.