Customer Success Operations & Strategy Analyst (AI)

TL;DR

Customer Success Operations & Strategy Analyst (AI): Reimagine the future of Customer Success through AI, automation, and analytics to improve business outcomes with an accent on data-driven insights and cloud technologies. Focus on turning customer trends into actionable frameworks and building dashboards to support strategic decision-making for senior leadership.

Location: Hybrid in Morrisville, North Carolina, United States

Salary: $88,400 – $132,000 USD (OTE)

Company

hirify.global is a leader in intelligent data infrastructure, providing unified storage and integrated data services across AI and multicloud environments.

What you will do

• Explore AI, automation, and cloud technologies to enhance customer experiences and business outcomes.
• Analyze customer trends, adoption metrics, and business performance to derive actionable insights.
• Develop dashboards, reports, and frameworks to help leaders make informed strategic decisions.
• Collaborate cross-functionally with Product, Engineering, Data Science, and Sales teams.
• Drive high-impact projects that improve how the organization engages and grows customer relationships.
• Present recommendations and strategic ideas to business leaders and stakeholders.

Requirements

• Bachelor's degree in Business, Analytics, Computer Science, Engineering, Economics, or a related field.
• 0–4 years of professional experience, including internships, co-ops, or research.
• Must be based in or able to work in Morrisville, North Carolina (Hybrid).
• Strong analytical thinking and communication skills.
• Passion for technology, AI, data, and solving complex business challenges.
• Ability to collaborate effectively within diverse, fast-paced teams.

Culture & Benefits

• Early-career development and professional growth through the S3 Academy program.
• Mentorship from industry leaders and exposure to senior cross-functional executives.
• Comprehensive benefits package including health, life insurance, and retirement plans.
• Financial incentives such as employee stock purchase plans and restricted stock units (RSUs).
• Flexible hybrid working environment designed to balance professional ambition with personal life.