Senior Helpdesk Analyst (IT Support)

TL;DR

Senior Helpdesk Analyst (IT Support): Providing high-level end-user support and technical leadership for Windows and macOS environments across the EMEA region with an accent on device lifecycle management and escalation resolution. Focus on optimizing endpoint management using Jamf, Intune, and Entra ID to ensure a seamless user experience.

Location: Hybrid (Brno, Czech Republic) — Minimum 3 days at the office (mandatory Tuesdays and Wednesdays)

Company

A people-first company providing simple, powerful, and secure solutions to help customers accelerate business transformation.

What you will do

• Act as the senior technical point of contact and escalation resource for the Brno site and EMEA remote employees.
• Manage end-user support and device provisioning using Jamf, Microsoft Entra ID, Intune, and Autopilot.
• Lead the resolution of complex technical issues across Windows and macOS platforms, including VPN and M365 support.
• Oversee the full device and asset lifecycle, from procurement and imaging to refresh and returns.
• Coordinate onboarding and offboarding activities in collaboration with Global EUS teams.
• Create and maintain technical documentation to drive continuous improvement in support quality.

Requirements

• Minimum 5+ years of experience in IT support, helpdesk, or IT administration.
• Deep technical expertise in both Windows and macOS environments.
• Hands-on experience with Intune, Jamf, Entra ID, and Windows Autopilot.
• Proficiency in Microsoft 365 and Exchange Online administration.
• Strong communication and customer service skills for supporting executives and internal users.
• Flexibility to work across time zones with global teams.

Nice to have

• Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Familiarity with modern endpoint management (MDM) policies and configuration.

Culture & Benefits

• Generous time off: 25 vacation days, 3 sick days, 10 study days, and 2 volunteering days per year.
• Financial perks: Personal education budget up to 48,300 CZK, meal allowances, and pension/life insurance matching.
• Professional growth: Unlimited access to LinkedIn Learning and English/Czech language classes.
• Wellness: On-site gym, twice-weekly workout classes, yoga sessions, and a Multisport card.
• Additional perks: Sabbatical leave after 5 years, breakfast on Wednesdays, and fresh snacks on Mondays.