Director, Strategic Account Management (Logistics)

TL;DR

Director, Strategic Account Management (Logistics): Leading the team responsible for highest growth and most complex strategic customers with an accent on commercial strategy and operations execution. Focus on architecting account health frameworks, cultivating C-suite relationships, and driving organic growth within the 3PL portfolio.

Location: Hybrid in Chicago, IL or Rogers, AR, United States

Company

hirify.global helps companies move goods more reliably and efficiently using real-time data and technology to guide smarter decisions.

What you will do

• Design and implement the strategic framework for retention and value delivery for top-tier strategic accounts.
• Establish a formalized Account Health review framework to align Commercial and Operations organizations.
• Act as the executive face of hirify.global, cultivating deep relationships with C-suite and VP-level stakeholders.
• Hire, mentor, and scale a high-performing team of Strategic Account Managers (SAMs).
• Oversee contract pricing strategies, renewal pipelines, and CRM hygiene within Salesforce.
• Serve as the ultimate escalation point for critical account health issues, translating data into strategic wins.

Requirements

• 8+ years of experience in freight brokerage, 3PL, or logistics management with Enterprise-level accounts.
• 3+ years of direct people management experience building and scaling commercial teams.
• Demonstrated experience building cross-functional operational governance models.
• Exceptional executive presence with polished negotiation and relationship-building skills.
• Strong analytical acumen to translate complex supply chain data into strategic decisions.
• Must be based in or able to work from Chicago, IL or Rogers, AR

Nice to have

• Experience designing solutions for bundled logistics services (Managed Transportation, Dedicated, Brokerage, TMS).
• Deep familiarity with advanced Salesforce CRM strategies and data visualization tools.

Culture & Benefits

• Company-sponsored health, dental, and vision benefits.
• 401k match and financial/mental wellness programs.
• Parental leave, short- and long-term disability coverage, and life insurance.
• Performance or sales incentive bonus programs.
• Participation in hirify.global equity awards.