Customer Success Manager (No-Code)

TL;DR

Customer Success Manager (No-Code): Supporting users with complex no-code use cases and technical integrations with an accent on troubleshooting, API design, and database management. Focus on acting as the voice of the customer, collaborating with engineering to resolve bugs, and creating technical documentation to empower user self-service.

Location: Remote

Company

hirify.global is a Y Combinator-backed no-code business app builder that enables users to create complex applications through technical integrations.

What you will do

• Engage with users daily via email, live chat, Slack, and Zoom.
• Troubleshoot bugs and draft detailed reports for the engineering team.
• Develop and refine technical documentation for user self-help.
• Investigate codebase, logs, and test environments to resolve complex issues.
• Educate users on performance optimization and development workflows.
• Advocate for critical customer concerns internally.

Requirements

• 2-4 years of experience in technical and customer-facing roles.
• English level: C1+ required for effective written and virtual communication.
• Basic understanding of JavaScript and web development.
• Experience supporting SQL or NoSQL database management systems.
• Familiarity or willingness to learn platform technologies like AWS, Docker, Kubernetes, and Azure.
• Strong problem-solving skills and ability to simplify complex technical concepts.

Nice to have

• Experience working in TypeScript.
• In-depth knowledge of no-code tools and platforms.
• Ability to fix minor bugs in the codebase using React.

Culture & Benefits

• Professional development support including mentorship and training courses.
• Competitive salary package.
• Opportunity to work in an international environment with a global user base.
• Exposure to a Y Combinator-backed startup culture.