Customer Success Manager (No-Code)

Location: Remote

Company

hirify.global is a no-code business app builder that integrates multiple technical stacks and development environments.

What you will do

• Support users through email, live chat, Slack, and Zoom.
• Troubleshoot bugs by investigating the codebase, logs, and test environments.
• Write detailed bug reports and collaborate with engineering teams to resolve complex issues.
• Create and improve technical documentation and educate users on performance optimization and development workflows.
• Represent customer needs internally and advocate for critical issues.
• Promote empathetic, inclusive, and continuously improving technical support practices.

Requirements

• 2–4 years of experience in technical and customer-facing roles.
• Broad technical background and strong problem-solving skills.
• Basic understanding of JavaScript and web development.
• Experience supporting a SQL or NoSQL database management system.
• Beginner-level understanding of AWS, Docker, Kubernetes, and Azure, or willingness to learn.
• English at C1+ level, with effective written and virtual communication skills.

Nice to have

• Experience with TypeScript.
• In-depth knowledge of no-code tools and platforms.
• React experience and the ability to fix minor codebase bugs.

Culture & Benefits

• Professional and career development opportunities.
• Mentorship and company-funded training courses.
• International work environment with users around the world.
• Opportunity to join an early customer support team and influence support practices.
• Competitive salary.