IT Asset Management Coordinator
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
IT Asset Management Coordinator (IT Infrastructure): Managing the full lifecycle of hardware devices, including check-ins, diagnostics, and logistics, with an accent on asset data accuracy and device deployment. Focus on troubleshooting hardware issues, coordinating with vendors, and ensuring SLA compliance.
Location: On-site in Cambridge, MA. Must have unrestricted right to work in the United States (Citizens or Green Card holders)
Salary: $23 - $26.44 per hour
Company
Woman-owned business specializing in technical excellence and hardware device lifecycle management for global teams.
What you will do
- Manage full device lifecycle including check-ins, ticketing, and warranty verification for laptops, tablets, and phones.
- Diagnose and troubleshoot performance issues to determine required repairs.
- Coordinate logistics, shipments, and parts transfers between offices, including preparing manifests.
- Install and configure operating systems, security software, and peripheral apps per client requirements.
- Handle onboarding/offboarding hardware setups and manage storage inventory, including e-waste preparation.
- Collaborate with Customer Service, Sales, and Technicians to ensure service level agreements (SLAs) are met.
Requirements
- 1+ years of experience in a Customer Service role.
- Proficiency in Microsoft Office or Google Suite.
- Strong organization skills and attention to detail.
- Ability to regularly lift, push, or pull 50+ lbs.
- Unrestricted right to work in the US (Citizen or Green Card holder)
Nice to have
- Experience with Netsuite or similar SaaS tools.
- Familiarity with device repairs and shipping/receiving workflows.
Culture & Benefits
- Comprehensive Medical, Dental, and Vision plans.
- 401(k) with employer match, HSA, and FSA options.
- Paid Life Insurance and Employee Assistance Program (EAP).
- Adoption assistance and commuter benefits.
- Free Coursera Professional Certifications for skill development.
- Generous vacation, sick time, and paid time off for community service.
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