Senior Key Account Manager (Fintech)

TL;DR

Senior Key Account Manager (Fintech): Managing the end-to-end post-sales lifecycle for fund managers and investors with an accent on strategic relationship building and retention. Focus on translating customer needs into product improvements and optimizing key metrics like NPS and NRR.

Location: Hybrid (3 days/week in office in Luxembourg)

Company

hirify.global is building an AI-powered operating infrastructure for the next generation of private markets, focusing on fund operations and data infrastructure.

What you will do

• Serve as the strategic point of contact for fund managers to ensure a high-quality experience.
• Lead the post-sales lifecycle from onboarding through growth and upsell across multiple departments.
• Translate customer needs into clear insights to drive product and operational improvements.
• Own and optimize key customer metrics, including NPS, retention, and NRR.
• Collaborate with the Head of Customer Success to refine and scale the global CS strategy.

Requirements

• 4+ years of professional experience, with 1–3 years in enterprise Account Management or Customer Success.
• Hands-on experience in a private equity or venture capital environment (fund operations, investor services, or fund administration).
• Ability to manage complex, high-value customer relationships and engage with senior stakeholders.
• Strong analytical and communication skills.
• Proficiency in English.

Culture & Benefits

• Customizable benefits package covering wellbeing, sport, mobility, and food.
• 28 days of vacation, plus 2 company days and local public holidays.
• Remote-flexible hybrid setup with up to 4 remote calendar weeks per year.
• Opportunity to work with a diverse international team of 120+ members from 40+ countries.

Hiring process

• People Team Interview: Introduction to values, expectations, and career aspirations.
• Deep-Dive Interview: Exploration of experience and alignment with the company mission.
• Practical Interview: Demonstration of account management and communication approach.
• Final Stakeholder Interviews: Discussions with the VP of Operations and a Co-founder.