Senior Group Manager (WFM)

TL;DR

Senior Group Manager (WFM): Leading workforce planning services across a portfolio of accounts with an accent on forecasting, capacity planning, and resource optimization. Focus on optimizing service delivery, employee experience, and business profitability across globally dispersed teams.

Location: Onsite in Quezon City, Philippines

Company

hirify.global is an AI-powered leader in intelligent operations and transformation, providing domain excellence across various industries globally.

What you will do

• Lead workforce planning services for a portfolio of accounts to align with client requirements and operational objectives.
• Develop and execute workforce strategies covering capacity planning, site utilization, recruitment, and shift strategy design.
• Manage a globally dispersed WFM team and act as the primary interface between Operations, Finance, and Account Management.
• Deliver accurate workforce plans and proactively manage risks to ensure contractual KPIs and financial targets are met.
• Coach and develop planning teams, strengthening capabilities in analytics, stakeholder management, and process improvement.
• Analyze business trends and workforce data to identify opportunities for improving efficiency and profitability.

Requirements

• 10-13 years of extensive experience in Workforce Management (WFM) across all verticals.
• Proven leadership experience managing multi-site or global WFM teams.
• Deep expertise in Forecasting, Capacity Planning, Scheduling, and Real-Time Management.
• Strong analytical skills and technical capability with planning tools and statistical concepts.
• Excellent stakeholder management and communication skills to influence senior leaders.
• Must be based in Quezon City, Philippines.

Culture & Benefits

• Opportunity to work within a global organization with operations in 13 countries and 65 delivery centers.
• Exposure to a diverse range of industries including Banking, Healthcare, Insurance, and Logistics.
• Collaborative 'one-team' culture encouraging cross-functional partnership.
• Leadership role with significant impact on global resource deployment and operational performance.